2025 SHIPPING & RETURNS POLICY FOR WEHMER ORTHO & DENTAL CO.

See below for more info, or click here for a Printable Copy

ORDERING:

Phone Orders: 1-800-323-0229 / Email Orders: customerservice@wehmer.com | Web Orders: www.wehmer.com

PAYMENT OPTIONS:

ACH PAYMENTS & INTERNATIONAL BANK WIRE TRANSFERS: 

SHIPPING & DELIVERY: 

Domestic US Customers: Wehmer Ortho & Dental Co. delivers most domestic orders via UPS ground. Any Next Day Air, Second Day Air or Third Day Select Delivery are available at an additional charge upon request. Hazardous materials and/or acrylic liquid monomers may not ship via air - only ground.

International Customers: Wehmer Ortho & Dental Co. delivers International orders via UPS Worldwide Expedited, Worldwide Express & Worldwide Saver. Please inquire for shipping rates on all orders outside the continental U.S.A.

I M P O R T A N T 

Any damages or losses need to be declared within seven (7) days of receipt. Claims made after this time cannot be assured full process recovery from delivering carrier! 

RETURN POLICY: 

1. To be acceptable for credit or exchange, returned goods must have been purchased during the preceding 
   1 month ( 30 days ) - be in current trade packaging, and in saleable condition per our factory inspection. 
   
   
2. Authorization to return goods for credit or exchange must be obtained by contacting our Customer Service Dept. at 1-800-323-0229. An RGA (Returned Goods Authorization) number will be assigned to your return.
3. Shipments must be sent Prepaid to Elmhurst, IL accompanied by the following:

   a) Assigned RGA# must be marked on the outside of the carton as well as the paperwork inside the package. Any return that does NOT indicate an RGA# will be refused.
   b) A copy of the Wehmer Ortho & Dental Co. invoice and/or Customer's Purchase Order must be included with the return.
   c) A copy of the Wehmer Ortho & Dental Co. Packing Slip (if available) should accompany the return.

4. Use the following address to return all products:
   
   WEHMER ORTHO & DENTAL COMPANY
   Returned Goods Dept. - RGA #_________
   483 W. Fullerton Avenue
   Elmhurst, IL 60126
5. Merchandise returned with prior authorization and an assigned RGA # on the carton will be accepted for an even exchange or credit at the original purchased price - less a minimum 10% restocking fee – with the exception of defective or recalled products, or if Wehmer Co. erroneously sent wrong items.
   
   
6. No Custom-Made equipment nor Electrical items may be returned. IF prior authorization and an assigned RGA number was approved for Custom-Made equipment or Electrical items, an even exchange or credit will be granted less a 30% restocking fee. 
   
   
7. Return freight costs are the responsibility of the customer; unless the return is due to a Wehmer Ortho & Dental Co., error. 

RETURNS NOT FOLLOWING ABOVE POLICY MAY BE REFUSED OR SUBJECT TO A 30% RESTOCK FEE.